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Terms and Conditions

Prism Design & Embroidery

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Here's the legal stuff you need to know:

By ordering off our website you agree to the following terms and understand that you are placing an order for goods and/or services. You agree to be legally bound and to abide by the following terms. If you do not agree to these terms, this transaction is null and void. Prism Design and Embroidery reserves the right, at any time, to change, modify, alter, or update the terms and conditions, as deemed necessary. By accepting this document, you also agree to follow the terms and conditions set forth by those changes. Any changes or modifications are effective immediately upon notice thereof, as published and/or posted on our web site.

Prism Design and Embroidery respects your privacy. We do not buy, sell, rent, lease, hock, barter, donate, or share personal information, email addresses or identifiable information regarding its customers in any way.

Prism Design and Embroidery charges a $25.00 fee for any returned checks. Any fees, legal or non-legal, occurred in the collection process will be charged to the party responsible. Orders placed using credits cards/debit cards are subject to this policy.


Special orders are final and cannot be returned or exchanged.  Purchases from our inventory may be exchanged within 1 week of the date of purchase for another item in our inventory.  We do not give refunds.

Blank merchandise orders may be cancelled before shipment is made. A 50% restock charge will apply on cancelled blank merchandise orders. 50% of the order cost will be credited to the customer upon receipt of order cancellation.

Embroidered, decorated, or personalized items may only be cancelled prior to production. A 50% charge will apply on cancelled orders prior to their decoration. 50% of the order cost will be credited to the customer upon receipt of order cancellation.

We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective, damaged or incorrect items were shipped.

Prism Design and Embroidery prints on provided apparel. Our prices are higher on provided apparel and we do not replace apparel that may not turn out during the production process.

6372 Main Street, Suite A, North Branch, MN 55056
651-674-2509     jenny@prismdesignemb.com